Use of personal data and general conditions
By using www.icexcursions.is website, you agree to be legally bound by these terms, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not use IceXcursions website.
You agree to use icexcursions.is websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of IceXcursions.
Your use of icexcursions.is is intended for personal, use and/or to make legitimate requests to book the products or services offered, or sell the services you offer. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by IceXcursions.
IceXcursions may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by IceXcursions. Your continued use of icexcursions.is website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
Cancellations and reschedules
We understand that plans can change. If your travel plans need adjusting, we’re here to help. You can reschedule your tour or receive a full refund with ease.
Cancellations due to weather
Iceland’s weather can be unpredictable, especially for outdoor activities. If your tour is delayed or canceled due to weather or ice conditions, rest assured you’ll receive a full refund. Alternatively, we’re happy to assist with rescheduling your tour for a better weather window. Your safety and enjoyment are our top priorities.
General terms and conditions for refunds
- Reservations cancelled 60 days or more before the scheduled tour will receive a full refund.
- A 5% cancellation fee applies to cancellations made within 60 days of the scheduled tour.
- Cancellations within 48 hours of the tour are non-refundable. However, we offer the option to reschedule your tour.
For reservation changes:
- If you need to modify your reservation more than 48 hours before the tour, please reach out to us via email at info@icexcursions.is
- For last-minute rescheduling within 24 hours of your tour, please contact us by phone at +354 666 4114.