Frequently Asked Questions
We recommend dressing in layers, including waterproof and windproof outer layers, sturdy walking shoes, and warm accessories such as hats and gloves, especially for tours in colder months or highland areas.
Meal inclusions vary depending on the specific tour package you choose. Some tours may include meals, while others may offer meal stops at local eateries where you can purchase food. Please check the details of your selected tour for specific inclusions.
Yes, most of our tours offer hotel pick-up and drop-off services from designated locations in Reykjavik. Please refer to the tour description for details or contact our customer service team for assistance.
Our cancellation policy varies depending on the tour operator and the type of excursion booked. Generally, cancellations made within a certain timeframe before the tour departure may incur a cancellation fee. Please review the cancellation policy outlined in your booking confirmation or contact us for further information.
Many of our tours are family-friendly and suitable for children of various ages. However, the suitability of each tour for children may vary, so please check the tour description for age recommendations and any specific requirements. Additionally, we offer special family-friendly tours designed with younger travelers in mind.
While most of our tours operate year-round, some excursions may be seasonal or weather-dependent. Please check the availability of your desired tour and consider seasonal factors when planning your trip to Iceland.
Yes, we offer the flexibility to customize or combine tours to suit your preferences and create a personalized itinerary. Contact our customer service team to discuss your specific requirements, and we’ll be happy to assist you in creating your dream Icelandic adventure.
Travel insurance is not typically included in our tour packages. We strongly recommend purchasing comprehensive travel insurance to protect yourself against unexpected events such as trip cancellations, medical emergencies, or travel disruptions.
Our tours are primarily conducted in English, but we also offer multilingual guides or audio commentary on select tours. Please check the tour description for language options or contact us if you require tours conducted in a specific language.
Booking a tour with us is easy! Simply browse our website, select your desired tour, choose your preferred date and time, and follow the prompts to complete your booking. If you need any assistance or have any questions, our customer service team is available to help you throughout the booking process.